Last updated April 25, 2023
Thanks for shopping with us. If you’re not 100% satisfied with your purchase, we want to make things right.
Here’s the criteria your purchase must meet to be eligible for a refund:
What happens after the eligibility period?
We can’t accept returns after 7 calendar days have passed. If you try to make a return, we will send it back to you, and you will need to pay for the delivery costs.
Returning the item
As long as your item meets our eligibility criteria, we will gladly return your item. You are responsible for return shipment costs if there are any.
You can receive your refund in one of the following ways:
When to expect the refund
If you’re sending the item back by mail, please allow 2-4 weeks for us to receive the item. Once we receive the item, it will take 3-5 days for us to process the return and initiate the refund. When the return is accepted, we will post the refund to your preferred refund method. If you paid by debit or credit card, please allow an additional 2-4 weeks for the payment to post to your account.
If you’re returning the item in our download store, it will be accepted and processed within 7 days. This will trigger the refund to your preferred refund method. If you paid by debit or credit card, please allow an additional 2-4 weeks for the payment to post to your account.
If you have any questions or run into any hiccups along the way, feel free to reach out to us through email, phone, or our customer contact page.